During an implementation of Service-Now, it’s very helpful to be able to test out email notifications with a small group of individuals.
Developers
Bite #10: Only One Workflow per Article
Every once in a while, I run into an odd issue that isn’t documented. This time, it’s a lesson learned about Knowledge Articles…
Bite #9: Company Specific Logos
Different ServiceNow users can see different header logos and text while using the same instance… let’s talk about how it’s done.
Bite #8: Check out the Nightly ServiceNow Build
Have you ever wanted to see what the next *unreleased* version of ServiceNow might contain? I’ve got a secret for you…
Bite #7: Triggering Notifications from Workflows
There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?
Bite #6: Properly Granting Permissions…
What’s the proper way to assign permissions to people in ServiceNow? Here’s the “best practice” answer for you…
Bite #5: Magical Left Hand Nav Shortcuts
Do you pull your hair out every time you need to navigate to the Group Type table? Do you hate hunting for the “All” Incident link? Check out these shortcuts…
Bite #4: Workflows should never contain current.update()
Can using current.update() within a workflow’s script activity cause harm?
Bite #3: Store Sys IDs in User Preferences
Learn the best way to point to a particular group record from a script.
Bite #2: Fixing Update Set Blunders
It’s the end of the day and I go to close my update set… and just my luck, I’ve been working in the wrong update set for the past 30 minutes. How do I fix it?
GarrettNow 