There’s two types of password fields in ServiceNow — this goes both for creating a new field, and creating a new system property. Here’s the skinny on how they’re different and how to use them…
Bite #14: Display Business Rules & g_scratchpad
One of the core principles to maintain optimal performance in ServiceNow is: Minimize round trip server calls from client scripts. Let’s explore one method of eliminating the need for such occurrences.
How to Ace your ACE Report
For those that don’t know, the ACE report is an automatically generated list of best practice violations. Only ServiceNow has the ability to run the report, and it’s often done at the end of a Professional Services project or before… Read More ›
Bite #12: Requested For as a Variable
In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might be submitting a request on behalf of someone else.
Bite #7: Triggering Notifications from Workflows
There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?
Bite #5: Magical Left Hand Nav Shortcuts
Do you pull your hair out every time you need to navigate to the Group Type table? Do you hate hunting for the “All” Incident link? Check out these shortcuts…
Bite #4: Workflows should never contain current.update()
Can using current.update() within a workflow’s script activity cause harm?
Bite #3: Store Sys IDs in User Preferences
Learn the best way to point to a particular group record from a script.
Bite #2: Fixing Update Set Blunders
It’s the end of the day and I go to close my update set… and just my luck, I’ve been working in the wrong update set for the past 30 minutes. How do I fix it?
Bite #1: Global Business Rules are Bad News
What is a Global Business Rule? These are business rules that are created with “Global” in the Table field. In the past these were used to define functions and other useful code that the developer wanted to use throughout the… Read More ›