There’s two types of password fields in ServiceNow — this goes both for creating a new field, and creating a new system property. Here’s the skinny on how they’re different and how to use them…
One of the core principles to maintain optimal performance in ServiceNow is: Minimize round trip server calls from client scripts. Let’s explore one method of eliminating the need for such occurrences.
In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might be submitting a request on behalf of someone else.
There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?
Do you pull your hair out every time you need to navigate to the Group Type table? Do you hate hunting for the “All” Incident link? Check out these shortcuts…
Can using current.update() within a workflow’s script activity cause harm?
Learn the best way to point to a particular group record from a script.
It’s the end of the day and I go to close my update set… and just my luck, I’ve been working in the wrong update set for the past 30 minutes. How do I fix it?