Author Archives

A five year Service-Now veteran, who has tackled complex problems in virtually every part of the tool.

• New Adventures: Finite Partners

  By grgisme on January 18, 2018 • ( 0 )

  

  After eight years in the ServiceNow world, working as everything from a developer to a Practice Manager, I’ve taken the next logical step in my journey: starting my own company.

• Bite #16: Password vs Password2

  By grgisme on March 10, 2016 • ( 0 )

  

  There’s two types of password fields in ServiceNow — this goes both for creating a new field, and creating a new system property. Here’s the skinny on how they’re different and how to use them…

• Creating a Dynamic Filter

  By grgisme on November 19, 2015 • ( 0 )

  

  Back in the day, the only way we had to create cool dynamic filters was by having filters that read “User is javascript:gs.getUserID()”. These days, there’s a better way!

• Bite #15: Using SAMEAS in GlideRecord Queries

  By grgisme on November 16, 2015 • ( 0 )

  

  A few versions ago, ServiceNow added the ability in filters to query for records where one field was “the same as” another field. Here’s how to do this in a GlideRecord.

• Bite Sized Workaround: Removing Options from Catalog Variables

  By grgisme on May 11, 2015 • ( 0 )

  

  The Issue I discovered the other day that “g_form.removeOption()” does not work on variables on a Catalog Task or Requested Item form. It works great on fields, and nearly every other g_form function works great on variables, but removeOption, clearOption,… Read More ›

• Bite Sized Explanation: Client vs. Server

  By grgisme on February 18, 2015 • ( 1 )

  

  I recently had the privilege of teaching a very smart person I know all about ServiceNow. Because they were not from a technical background, they were not familiar with the concept of a “Server” and a “Client”. If you’re reading this,… Read More ›

• Bite #14: Display Business Rules & g_scratchpad

  By grgisme on February 17, 2015 • ( 2 )

  

  One of the core principles to maintain optimal performance in ServiceNow is: Minimize round trip server calls from client scripts. Let’s explore one method of eliminating the need for such occurrences.

• How to Ace your ACE Report

  By grgisme on February 15, 2015 • ( 2 )

  

  For those that don’t know, the ACE report is an automatically generated list of best practice violations. Only ServiceNow has the ability to run the report, and it’s often done at the end of a Professional Services project or before… Read More ›

• New Adventures: Cerna Solutions

  By grgisme on February 9, 2015 • ( 0 )

  

  My life has taken a turn lately, and I’ve joined a small but passionate company: Cerna Solutions.

• Bite #13: Deleting Tables does NOT transfer in Update Sets

  By grgisme on November 14, 2014 • ( 1 )

  

  Simply put: As of Eureka Patch 5, deleting tables does NOT transfer in Update Sets, so be prepared.