Author Archives

A five year Service-Now veteran, who has tackled complex problems in virtually every part of the tool.

• Bite #5: Magical Left Hand Nav Shortcuts

  By grgisme on October 6, 2014 • ( 1 )

  

  Do you pull your hair out every time you need to navigate to the Group Type table? Do you hate hunting for the “All” Incident link? Check out these shortcuts…

• Bite #4: Workflows should never contain current.update()

  By grgisme on October 3, 2014 • ( 0 )

  Can using current.update() within a workflow’s script activity cause harm?

• Bite #3: Store Sys IDs in User Preferences

  By grgisme on October 2, 2014 • ( 1 )

  

  Learn the best way to point to a particular group record from a script.

• Bite #2: Fixing Update Set Blunders

  By grgisme on October 1, 2014 • ( 1 )

  

  It’s the end of the day and I go to close my update set… and just my luck, I’ve been working in the wrong update set for the past 30 minutes. How do I fix it?

• Bite #1: Global Business Rules are Bad News

  By grgisme on September 30, 2014 • ( 1 )

  

  What is a Global Business Rule? These are business rules that are created with “Global” in the Table field. In the past these were used to define functions and other useful code that the developer wanted to use throughout the… Read More ›

• Service-Now JavaScript Library Resource

  By grgisme on August 22, 2014 • ( 16 )

  

  Something that is missing when you get started with Service-Now development: a package of tools to make a developer’s life easier. A good part of the reasoning behind this, is that Service-Now intends for you to do all development directly… Read More ›

• How to Report on Weekly Development

  By grgisme on August 22, 2014 • ( 0 )

  

  Monitor your teams weekly development activity with Development Report 1.0!

• FruDevCon ’14: Come Meet Me!

  By grgisme on August 13, 2014 • ( 2 )

  

  Fruition Partners second annual ServiceNow development convention is in Chicago this October. Find out what I’ll be teaching!

• Developer Search 2.0

  By grgisme on August 12, 2014 • ( 3 )

  

  Introducing Developer Search 2.0! Stop all the painful hunting for that troublesome piece of code and simplify your life with search.

• How to Use Background Scripts

  By grgisme on April 8, 2014 • ( 1 )

  

  What? Background Scripts are Service-Now’s most direct method to run JavaScript directly against the server. This makes them an excellent way to test out the code intended for use in Script Includes, Scheduled Jobs, and Business Rules. Additionally, this is… Read More ›