Author Archives

A five year Service-Now veteran, who has tackled complex problems in virtually every part of the tool.

• Live Feed – Person Tagging

  By grgisme on November 12, 2014 • ( 0 )

  

  Live Feed has a serious flaw compared to social networks like Yammer, and Facebook. You cannot currently use the @ symbol to “tag” someone. This update set is a first attempt at building this functionality into Dublin/Eureka.

• Bite #12: Requested For as a Variable

  By grgisme on November 11, 2014 • ( 0 )

  

  In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might be submitting a request on behalf of someone else.

• Bite #11: How to Export an Update Set

  By grgisme on October 16, 2014 • ( 0 )

  

  There’s numerous situations that require developers to backup their ServiceNow configurations: cloning over an environment, uploading work to ShareNow, and more…

• Email Filter for Sub Production Instances

  By grgisme on October 15, 2014 • ( 3 )

  

  During an implementation of Service-Now, it’s very helpful to be able to test out email notifications with a small group of individuals.

• Bite #10: Only One Workflow per Article

  By grgisme on October 14, 2014 • ( 0 )

  

  Every once in a while, I run into an odd issue that isn’t documented. This time, it’s a lesson learned about Knowledge Articles…

• Bite #9: Company Specific Logos

  By grgisme on October 10, 2014 • ( 0 )

  

  Different ServiceNow users can see different header logos and text while using the same instance… let’s talk about how it’s done.

• Bite #8: Check out the Nightly ServiceNow Build

  By grgisme on October 9, 2014 • ( 1 )

  

  Have you ever wanted to see what the next *unreleased* version of ServiceNow might contain? I’ve got a secret for you…

• Bite #7: Triggering Notifications from Workflows

  By grgisme on October 8, 2014 • ( 0 )

  

  There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?

• Bite #6: Properly Granting Permissions…

  By grgisme on October 7, 2014 • ( 0 )

  

  What’s the proper way to assign permissions to people in ServiceNow? Here’s the “best practice” answer for you…

• FruDevCon ’14 Updates and KeyNote LiveBlogging

  By grgisme on October 7, 2014 • ( 0 )

  

  What’s this? FruDevCon ’14 is in full swing the next few days, and I’ll be there for at least some of it! I’m going to be taking lots of pictures, and keeping pace with everything that goes on during the… Read More ›