There’s two types of password fields in ServiceNow — this goes both for creating a new field, and creating a new system property. Here’s the skinny on how they’re different and how to use them…
Bite #15: Using SAMEAS in GlideRecord Queries
A few versions ago, ServiceNow added the ability in filters to query for records where one field was “the same as” another field. Here’s how to do this in a GlideRecord.
Bite Sized Workaround: Removing Options from Catalog Variables
The Issue I discovered the other day that “g_form.removeOption()” does not work on variables on a Catalog Task or Requested Item form. It works great on fields, and nearly every other g_form function works great on variables, but removeOption, clearOption,… Read More ›
Bite Sized Explanation: Client vs. Server
I recently had the privilege of teaching a very smart person I know all about ServiceNow. Because they were not from a technical background, they were not familiar with the concept of a “Server” and a “Client”. If you’re reading this,… Read More ›
Bite #14: Display Business Rules & g_scratchpad
One of the core principles to maintain optimal performance in ServiceNow is: Minimize round trip server calls from client scripts. Let’s explore one method of eliminating the need for such occurrences.
Bite #13: Deleting Tables does NOT transfer in Update Sets
Simply put: As of Eureka Patch 5, deleting tables does NOT transfer in Update Sets, so be prepared.
Bite #12: Requested For as a Variable
In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might be submitting a request on behalf of someone else.
Bite #11: How to Export an Update Set
There’s numerous situations that require developers to backup their ServiceNow configurations: cloning over an environment, uploading work to ShareNow, and more…
Bite #10: Only One Workflow per Article
Every once in a while, I run into an odd issue that isn’t documented. This time, it’s a lesson learned about Knowledge Articles…
Bite #9: Company Specific Logos
Different ServiceNow users can see different header logos and text while using the same instance… let’s talk about how it’s done.