For those that don’t know, the ACE report is an automatically generated list of best practice violations. Only ServiceNow has the ability to run the report, and it’s often done at the end of a Professional Services project or before… Read More ›
Best Practices
Bite #12: Requested For as a Variable
In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might be submitting a request on behalf of someone else.
Bite #10: Only One Workflow per Article
Every once in a while, I run into an odd issue that isn’t documented. This time, it’s a lesson learned about Knowledge Articles…
Bite #7: Triggering Notifications from Workflows
There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?
Bite #6: Properly Granting Permissions…
What’s the proper way to assign permissions to people in ServiceNow? Here’s the “best practice” answer for you…
Bite #4: Workflows should never contain current.update()
Can using current.update() within a workflow’s script activity cause harm?
Bite #3: Store Sys IDs in User Preferences
Learn the best way to point to a particular group record from a script.
Bite #2: Fixing Update Set Blunders
It’s the end of the day and I go to close my update set… and just my luck, I’ve been working in the wrong update set for the past 30 minutes. How do I fix it?
Bite #1: Global Business Rules are Bad News
What is a Global Business Rule? These are business rules that are created with “Global” in the Table field. In the past these were used to define functions and other useful code that the developer wanted to use throughout the… Read More ›
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