For those that don’t know, the ACE report is an automatically generated list of best practice violations. Only ServiceNow has the ability to run the report, and it’s often done at the end of a Professional Services project or before… Read More ›
In the Service Catalog, it’s almost *always* necessary to ask who the request is actually for, after all, someone might be submitting a request on behalf of someone else.
Every once in a while, I run into an odd issue that isn’t documented. This time, it’s a lesson learned about Knowledge Articles…
There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?
What’s the proper way to assign permissions to people in ServiceNow? Here’s the “best practice” answer for you…
Can using current.update() within a workflow’s script activity cause harm?
Learn the best way to point to a particular group record from a script.
It’s the end of the day and I go to close my update set… and just my luck, I’ve been working in the wrong update set for the past 30 minutes. How do I fix it?