Every once in a while, I run into an odd issue that isn’t documented. This time, it’s a lesson learned about Knowledge Articles…
Standards
Bite #8: Check out the Nightly ServiceNow Build
Have you ever wanted to see what the next *unreleased* version of ServiceNow might contain? I’ve got a secret for you…
Bite #7: Triggering Notifications from Workflows
There’s more than one way to send out notifications from a Change or Service Catalog workflow… what’s the best way?
Bite #6: Properly Granting Permissions…
What’s the proper way to assign permissions to people in ServiceNow? Here’s the “best practice” answer for you…
Bite #3: Store Sys IDs in User Preferences
Learn the best way to point to a particular group record from a script.
Bite #2: Fixing Update Set Blunders
It’s the end of the day and I go to close my update set… and just my luck, I’ve been working in the wrong update set for the past 30 minutes. How do I fix it?
Bite #1: Global Business Rules are Bad News
What is a Global Business Rule? These are business rules that are created with “Global” in the Table field. In the past these were used to define functions and other useful code that the developer wanted to use throughout the… Read More ›
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